1. Scope and eligibility
These Terms describe the permitted use of the HotelMatrix website, its educational materials and access to HotelMatrix services. HotelMatrix provides information and tools relating to hotel benchmarking, competitor rate monitoring and demand forecasting.
The services are intended primarily for hotels, hospitality professionals and business organisations. If you act for an organisation, you must have authority to request access and provide its information. Do not use an account or submit hotel data without the permission of the organisation concerned.
Browsing this website or requesting a demonstration does not itself create a paid subscription. A signed agreement or an expressly accepted order governs the commercial relationship. Where that agreement differs from these website Terms, the agreement takes precedence for the relevant service, subject to mandatory law.
2. Services and availability
The modules, hotels, users, reporting periods, integrations and data sources included in a subscription are those confirmed in the applicable offer or agreement. A description on the website does not mean that every module or dataset is included in every plan.
Competitive-set reports depend on the availability of sufficient comparable data. Rate monitoring concerns offered prices and should not be confused with achieved sales performance. Forecasts depend on the available historical and forward-looking information.
Integration feasibility must be checked for the specific PMS, version, permissions and configuration. Demonstration charts, training calculations and examples are illustrative and are not a representation of any particular hotel’s live performance.
3. Accounts and authorised access
Use accurate contact and organisation details when requesting access. Keep login credentials confidential and grant access only to authorised users within the agreed scope. Each organisation is responsible for managing the permissions of people acting on its behalf.
Notify HotelMatrix promptly if you suspect unauthorised access or compromised credentials. Do not access another hotel’s account, bypass permission checks or share credentials outside your authorised team. Access changes and removal of former team members should be requested without unnecessary delay.
4. Customer data and permissions
You retain your rights in the information you provide. You must have the rights and permissions necessary to submit that information and to instruct HotelMatrix to process it for the agreed services. Do not upload information obtained unlawfully or confidential material you are not authorised to share.
Any permission to use customer data is limited to providing the agreed services and fulfilling applicable contractual or legal obligations. These Terms do not transfer ownership of your data or grant an unrestricted right to publish identifiable hotel information.
Provide accurate and consistent data, use comparable accounting periods and notify the team of material errors. Data-processing arrangements, retention, exports and treatment of data after termination must follow the applicable service agreement and privacy documentation.
5. Confidentiality and benchmarking
Reports and data available through a restricted account must be handled according to the applicable access permissions and confidentiality arrangements. Do not disclose another customer’s non-public information or attempt to identify individual hotels from aggregated comparisons.
Use competitive-set outputs within the purpose and distribution rights agreed for your subscription. Sharing a report with an owner, adviser or other recipient must respect the rights of the organisations whose information is included. Ask HotelMatrix before making restricted reports publicly available.
6. Permitted and prohibited use
You may browse public pages and use the tools and materials for their stated informational or educational purposes. Subscription access may be used by authorised users for the business purposes covered by the relevant agreement.
Do not interfere with the service, introduce malicious code, overload systems, evade access restrictions or obtain information through unauthorised means. Do not use the website or services for unlawful, fraudulent or misleading activity.
Bulk automated collection, resale of restricted datasets and use of non-public service outputs to train AI models require prior permission unless expressly permitted by the applicable agreement or mandatory law. Normal use of a public educational calculator does not authorise access to underlying customer datasets.
7. Content and intellectual property
The HotelMatrix name, website design, software, original articles and other protected materials remain subject to the rights of their respective owners. Access to a page or subscription does not transfer those rights.
You may refer to public materials and share links to them. Reproduction, commercial redistribution or modification beyond the rights granted by law or a relevant licence requires the rights holder’s permission. Retain attribution and do not present illustrative examples as verified customer results.
Third-party names and logos identify the relevant organisations and remain their property. Their appearance does not give visitors a right to use them or imply that every organisation endorses every service.
8. Prices, orders and payment
Website prices describe the published scope. The final offer or agreement must specify the service period, currency, applicable taxes, payment deadlines, user or hotel limits and any additional charges. Do not assume a billing interval that is not stated.
Published base prices are in euros per month. Payment can be made in any currency, with the currency and conversion rate agreed before invoicing. The offer or invoice confirms the payable amount and applicable taxes.
The published monitoring and analytics plans offer two free months, with the start date confirmed during onboarding. After this period, annual payment for 12 months upfront receives a 20% discount against the monthly price. Portfolio terms are specified in the individual offer.
Renewal, cancellation, refund and payment-default rules are governed by the accepted commercial agreement and applicable law. These website Terms do not introduce an automatic renewal, cancellation fee or non-refundable payment that has not been agreed.
9. Analytics, forecasts and decisions
Analytics and forecasts support professional judgment; they do not guarantee occupancy, revenue, profit or a specific business outcome. Consider source coverage, refresh frequency, sample size, cancellations and accounting conventions when interpreting results.
Validate material inputs and compare equivalent room types, dates, meal plans, occupancy and cancellation terms when evaluating prices. A competitor’s advertised rate is not proof of the price ultimately paid by its guests.
You remain responsible for pricing, staffing, investment and other business decisions. Educational content and calculators are general information and do not replace advice tailored to your circumstances.
10. Third-party services and links
The website may link to external services or refer to PMS providers, booking channels and other technology providers. Those services have their own terms, availability and privacy practices.
Integration availability can change when a third-party system, permission or interface changes. The responsibilities of each party and any dependency on external providers should be set out in the service agreement. An external link does not mean HotelMatrix controls the linked website.
11. Maintenance and service changes
Website pages and services may require maintenance, corrections or security updates. Availability and support commitments, including any service levels, are those expressly agreed for the relevant subscription.
Material changes to a contracted service must be handled in accordance with the applicable agreement. A website update does not by itself change an already agreed subscription price, duration or service commitment.
12. Security restrictions and termination
Access may need to be restricted to address a credible security incident, unlawful activity or unauthorised use. Any restriction should be proportionate to the issue and subject to the applicable agreement and law. Where feasible and lawful, the affected customer should receive an explanation and a way to resolve the issue.
Subscription termination, notice periods, data export and account closure follow the agreed contractual process. Contact HotelMatrix to request an access change or discuss ending a service. Removing access does not, by itself, erase lawful obligations that already arose under the agreement.
13. Responsibility and applicable rights
The parties’ responsibilities and any agreed limitations of liability are determined by the applicable service agreement and law. These website Terms do not create a blanket exclusion of liability or a separate unlimited indemnity obligation.
Nothing in these Terms removes rights or remedies that cannot lawfully be excluded. Any dispute should first be raised with HotelMatrix so that the circumstances can be reviewed. Applicable law and the competent court are determined by the relevant agreement and mandatory legal rules; this website does not impose a separate foreign court clause.
14. Changes to these Terms
The update date identifies the version published on this page. Changes should be read before starting a new use of the services or accepting a new offer.
Changes affecting an existing paid service are subject to the notice, acceptance and amendment procedure in the applicable agreement and law. Publishing revised website text does not automatically replace individually agreed terms. If a provision is not enforceable, the remaining provisions apply to the extent permitted by law.
15. Questions and contact
For questions about these Terms, service scope, permissions or account access, write to connect@hotelmatrix.report or call +380 67 604 6042. Include your organisation, the relevant service and a description of the issue. Do not send passwords or unnecessary guest personal data.
The legal identity and billing details of the contracting service provider are those specified in your offer, agreement and invoice. Personal-data matters are addressed in the Privacy Policy available on this website; service-specific data-processing terms should be confirmed in the applicable agreement.